Questions about shopping with DRUZZER? Start here, or email support@druzzer.com with your order number.
Shipping and delivery
Our shipping policy states that orders are processed within 1 business day, excluding holidays, unless otherwise stated. Orders placed after noon, on weekends or on holidays may begin processing the next business day. Available shipping methods and estimated delivery times are shown at checkout. Delivery estimates begin when your order ships and are not guarantees. Shipping charges are calculated at checkout.
Order tracking
When your order ships, we email a tracking number and link if the shipping method supports tracking. Tracking information may take time to update. For help, email support@druzzer.com with your order number.
Returns and refunds
Contact us through our store's Contact page within 30 days of delivery to request a return. Please wait for return instructions before sending anything back. Change-of-mind returns must be unused, with original packaging and included accessories. Requests are reviewed individually. Return shipping for other approved returns is the customer's responsibility unless an error is confirmed to be ours. After an approved return arrives and is reviewed, refunds go to the original payment method. Our refund policy allows 15–30 business days for processing, with additional posting time possible from your bank or card provider.
Customer support
Email support@druzzer.com. Include your order number and a description of your question. Please do not send payment card details by email.
Checkout and payments
Complete payment through the store's checkout using the payment options displayed there. Review your order total, delivery address and shipping selection before submitting payment. For information about how personal information is handled, read our Privacy Policy.
Product authenticity
For documentation about a specific product's origin, manufacturer or authenticity, contact support@druzzer.com before purchasing. This FAQ does not provide an authenticity certification or authorized-reseller claim.
Warranty information
Contact support@druzzer.com before purchasing to request any documented warranty terms for the specific product. This FAQ does not promise a manufacturer warranty or additional DRUZZER warranty. Items arriving damaged, defective or incorrect are addressed under our Returns and Refunds policy.
International shipping
Our current shipping policy lists the United States as our shipping destination. Please contact support@druzzer.com before ordering for delivery outside the United States; international availability is not promised here.
Order cancellation
Contact support@druzzer.com as soon as possible to request a change or cancellation. Our shipping policy states that changes may be possible before shipment, but cannot be made once an order is in transit. Cancellation is not guaranteed.
Damaged, defective or incorrect products
Contact us through the store's Contact page within 30 days of delivery. Include your order number and a description of the issue; photos or a short video can help with review. Wait for instructions before returning the item. If our review confirms that we sent the wrong item or it arrived damaged or defective, we will arrange an appropriate refund or replacement and will not charge return shipping for an error confirmed to be ours.
These answers summarize DRUZZER's current published policies. Please read those policies for full details.